After 3–5 minutes when order succesfully. If not in Inbox, please check Spam/Promotions, then contact support.

After you activate your MobiFone eSIM, dial *0# on your phone and your Vietnamese number will appear on screen.
⚠️ Note: The SIM only works once you arrive in Vietnam.

 Your plan starts on the date you choose (you can schedule up to 3 months ahead). If anything doesn’t work as expected, just message us.

Mobile data stops after you reach the high-speed cap; it resets at 23:59 (GMT+7) daily.

Yes, hotspot is supported.

No, but if you need another eSIM validity option, just contact us for a special offer.

Any unlocked, eSIM-capable device (Add eSIM / Add Mobile Data). Examples:
iPhone XR or newer (some China/HK/Macau variants excluded), Samsung S20+ (some FE/US/CA exceptions), Google Pixel 3+ (some AU/TW/JP variants excluded).

Yes. eSIM include a local phone number. Outgoing calls/SMS depend on the plan: (Balance for new eSIM is 0, You can top up to calls/SMS).
Contact us if you need any help for top up

The QR can be installed once only. Do not remove it. If you need help, contact support.

If you haven’t installed it yet, support can resend the QR. 

You can use two SIMs at the same time – either 1 physical SIM + 1 eSIM, or 2 eSIMs simultaneously (on devices that support dual eSIM). Just set which line you want for calls/SMS and which for mobile data.

You’ll connect to MobiFone (local network) with nationwide 4G/5G coverage.