GoVnSIM Delivery Policy

GoVnSIM Delivery Policy

At GoVnSIM, we deliver your Vietnam eSIM directly to your registered email address immediately after payment is confirmed. No waiting, no shipping fees, no physical SIM required.

Most orders are processed and delivered within 1 to 10 minutes. The eSIM QR code is sent automatically, so you can install and activate your connection before you even board your flight to Vietnam.

How eSIM Delivery Works

Once your payment is confirmed, our system automatically sends your eSIM details to the email address provided at checkout. You will receive:

  • Your eSIM QR code
  • Step-by-step installation instructions
  • Activation guidance for your device

We recommend checking your spam or junk folder if the email does not appear in your inbox within 10 minutes.

Expected Delivery Time

  • Standard delivery: within 10 minutes after successful payment
  • Possible delays: payment verification hold, incorrect email address, spam filtering, or temporary technical issues

If your eSIM has not arrived within 10 minutes, please contact our support team immediately and we will resolve it right away.

Entered the Wrong Email Address?

If you made a typo in your email address during checkout, contact us as soon as possible with your order details. Our team will verify the order and resend your eSIM to the correct address.

When to Contact Support

Please reach out to GoVnSIM support if:

  • You have not received your eSIM email within 10 minutes of payment
  • You entered an incorrect email address at checkout
  • You need help locating or opening the delivery email
  • You need assistance installing or activating your eSIM on your device

Our team is available anytime:

  • Email: [email protected]
  • WhatsApp 24/7: +84 98 3074 915
  • Live Chat: Click the green chat icon at the bottom left of our website
  • Facebook: GoVnSIM Facebook Page

Physical SIM Delivery in Vietnam

Traveling to Vietnam and prefer a physical SIM card? We offer delivery to hotels, airports, and other locations across Vietnam. Please contact our support team in advance via Email, WhatsApp, or Facebook to check availability for your location and arrival date.

Our goal is simple: get you connected quickly, correctly, and with as little hassle as possible — so you can focus on your trip from the moment you land.