These Terms & Conditions set forth the conditions under which GoVietnamSim is offered to customers. By purchasing a GoVietnamSim, you agree that these Terms & Conditions form a contract between you – our customer – and GoVietnamSim (hereinafter referred to as “We”, “Us”, or “Company”).

Before clicking on the “Check Out” button, please carefully read the terms and conditions below.

1. Nature of Service

GoVietnamSim provides Vietnam travel eSIM profiles (the “eSIM”) to travelers visiting Vietnam who wish to stay connected during their trip.

Our standard service provides a digital eSIM delivered instantly via QR code – no waiting, no store visits, just easy setup on your compatible device.

Prefer a physical SIM instead? No problem! Simply request a custom order and we can prepare a SIM card in an envelope, ready to be delivered to your hotel in Vietnam on the day you check in.

Contact us via WhatsApp (+84 98 307 49 15) or email info@govnsim.com to arrange your physical SIM delivery.

2. Payment

We accept payments via Visa, MasterCard, JCB, UnionPay, and American Express (Amex). GoVietnamSim is not responsible for any additional bank charges incurred by your card issuer.

If you wish to dispute an invoice, please submit a written request to us no later than 7 days before the due date of payment, listing all disputed items with detailed descriptions. Undisputed or court-confirmed amounts must still be paid on time.

3. Exchange Policy

If you receive an eSIM that differs from what you ordered, GoVietnamSim will assist with a free exchange within 0 day of delivery.

If you’ve already received a working eSIM but want to change to a different plan, you may contact us via Hotline/WhatsApp +8498 3074 915 or email info@govnsim.com. If approved, we will exchange your eSIM for another plan.

4. Cancellation and Refund

At GoVietnamSim, we always strive to ensure every customer is satisfied. If you ever face any issue with your eSIM, please contact us immediately – our Support Team is available to assist you promptly.

  • After delivery: Once the eSIM QR code has been sent, the order is non-refundable. Refunds are not available except in cases where the issue is proven to be caused by our system and cannot be resolved by Support.
  • Manufacturer/Carrier error: If the eSIM provided is defective or cannot be activated due to an error from the network provider, we will issue a replacement immediately (0-day processing) at no additional cost..
  • Processing: Approved refunds (in rare valid cases) will be returned to the original payment method within up to 10 business days.

We are committed to providing fast, fair, and effective solutions for all valid issues. Your satisfaction is our priority, and our team will always do our best to keep you connected during your travels.

5. Entire Agreement

This Agreement, along with our Privacy Policy, constitutes the entire agreement between you and GoVietnamSim.
Any failure to enforce a provision does not constitute a waiver. Amendments or waivers must be in writing and signed by both parties.

This Agreement is governed by the laws of Vietnam.

6. Contact Us

For any questions regarding these Terms & Conditions, please contact:

  • WhatsApp/Hotline: +84 98 3074 915

  • Email: info@govnsim.com

  • Address: No. B44, TT8, Van Quan Urban Area, Ha Dong Ward, Hanoi City, Vietnam